NHS 111 (Option 2): Free 24/7 Phone Mental Health Crisis Support

## What is NHS 111 (Option 2)? NHS 111 is the NHS non-emergency number, available 24 hours a day, 7 days a week. When you call 111 and select Option 2, you'll be connected to trained mental health advisors who can provide urgent support and guidance for mental health concerns that need attention but aren't immediately life-threatening. The service acts as a gateway to local crisis provision, helping you access the right level of support without unnecessary A&E attendance. NHS 111 is particularly useful if you're unsure what level of support you need, or if you're struggling to access other services. It's a good first step when you know something's wrong but aren't sure where to turn. ## Who Can Use NHS 111 (Option 2)? Anyone in England can call NHS 111 for mental health support, regardless of age, location, or whether you're registered with NHS services. The service is for urgent concerns that need attention but aren't immediately life-threatening. For life-threatening emergencies where someone's life is at immediate risk, always call 999 instead. Carers and family members can also call on behalf of someone they're concerned about. ## How Do I Access NHS 111 (Option 2)? Call **111** from any phone and select Option 2 for mental health support. The service is free to call from landlines and mobiles, even if you have no credit. You can also use the NHS 111 online service at 111.nhs.uk, though for mental health concerns calling is often more helpful. ## What Should I Expect? When you select the mental health option, you'll speak with staff trained specifically in mental health who can assess your needs. Support might include immediate telephone advice and coping strategies, referral to local crisis services like the SLaM Crisis Line, arranging for a mental health professional to call you back, signposting to appropriate community services, or advice on whether A&E attendance is needed. The call is confidential.